RESOL NO MORI's response to COVID-19.

We will implement measures to reduce person-to-person contact among staff and guests and promote adequate sanitation and ventilation.

• To maintain social distancing while checking-in, we will set up multiple counters in the lobby.
• We introduce advance check-in by AI concierge and silent paper-based check-in.
• We will ask the guests to fill out a health questionnaire.
• We appreciate your advance payment if possible. We also accept payment elsewhere besides the front desk.
• We will prepare disposable slippers in guest rooms.
• We will ventilate properly in accommodation tents using the electric fan while cleaning.
• "MOMIJI NO YU," a natural hot spring with outdoor space, will be available with shortened business hours and only for reservation.

We will temporally close the buffet and limit the number of guests for the banquet, to commit to social distancing and rigorous cleaning.

• We will wash and sanitize our uniforms.
• We will temporally close buffet and drink bar.
• We will limit the time of stay and number of guests for the banquet groups and offer dishes for individuals on request.
• We will also ask our suppliers to wear masks and set up sanitizer stations at the service entrance.

Service may change to reduce person-to-person contact among staff and guests.

• We will distribute masks at the entrance. Please wear facial masks in the indoor facility and cart.
• We will introduce the shallow-bottomed hole cup to prevent contact via the cup.
• We will prepare hypochlorous acid water in each cart.
• We will temporally close the large communal bath and sauna.
• We will limit the number of available lockers, changing space, and showers to create more open space for promoting social distancing.

We will highly recommend outdoor activities in nature as we limit the use of indoor facilities.

• We will shorten the opening hours and limit the number of guests for the swimming pool. 
• We will limit access to indoor facilities.
• We offer a range of outdoor activities in our vast grounds.
• We offer multiple sports programs that you can fully enjoy at our outside facilities.

We provide comfortable medical care through exhaustive hygiene management in the clinic. Please understand that there are some changes in the available hours.

• By using an ultraviolet sterilizer, we create an environment where the virus does not spread.
• We introduce a new coronavirus antibody test and PCR test to prevent the spread of infection.
• Employees wear gloves, gowns, and face shields to ensure thorough infection prevention.
• By introducing headset for communication, we speed up the guidance of customers and shorten the staying time.

The shuttle bus will be running while keeping attention to avoid 3Cs (crowded places, confined and enclosed spaces, and close-contact settings).

• We will add a partition between the driver's and guests' seats.
• We will limit the number of seats available for use.